Cookie Policy

This Cookie Policy explains how SylliQ ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website and use our services.

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should change your browser settings accordingly or refrain from using our website.

This policy should be read in conjunction with our Privacy Policy, which provides more information about how we collect, use, and protect your personal data.

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.

How Cookies Work

When you visit our website, we may place cookies on your device. These cookies contain information that is transferred to your device's hard drive. Cookies allow us to recognize your device and remember information about your visit, such as your preferences and settings.

Types of Cookie Technologies

In addition to traditional cookies, we may also use similar technologies, including:

Local Storage: Stores data locally in your browser with no expiration date.

Session Storage: Stores data for the duration of your browser session.

Web Beacons: Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our website or in our emails to track user behavior.

JavaScript: Code that runs in your browser to enhance functionality and track interactions.

Cookie Lifespan

Cookies can be either:

Session Cookies: Temporary cookies that are deleted when you close your browser. These are essential for navigating our website and using its features.

Persistent Cookies: Cookies that remain on your device for a set period or until you delete them. These help us remember your preferences and provide a personalized experience on return visits.

We use cookies for several important purposes:

Essential Functionality

• Authenticate users and prevent fraudulent use of accounts
• Remember your login status so you don't have to log in repeatedly
• Maintain your session as you navigate through our website
• Enable core features of our service to function properly

Performance and Analytics

• Understand how visitors use our website
• Identify which pages are most and least popular
• Monitor website performance and identify technical issues
• Analyze user behavior to improve our service
• Track conversion rates and measure the effectiveness of our features

Personalization

• Remember your preferences and settings
• Provide customized content and recommendations
• Tailor the user interface to your needs
• Remember your language and region preferences

Security

• Detect and prevent security threats and fraudulent activity
• Protect user accounts from unauthorized access
• Monitor for suspicious behavior
• Ensure secure transmission of data

Marketing and Advertising

• Deliver relevant advertisements based on your interests
• Measure the effectiveness of our marketing campaigns
• Track conversions from advertising channels
• Prevent the same ad from appearing too many times

We categorize cookies based on their purpose and functionality. Below is a detailed breakdown of each category:

1. Necessary Cookies (Always Active)

These cookies are essential for our website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as they are required for the service to work.

Examples of Necessary Cookies:

Cookie Name	Purpose	Duration	Provider
__session	Maintains user session and authentication state	Session	SylliQ
csrf_token	Prevents cross-site request forgery attacks	Session	SylliQ
cookie_consent	Stores your cookie consent preferences	1 year	SylliQ
firebase_auth	Firebase authentication token	Session	Firebase

What happens if you disable these cookies?

• You will not be able to log in or use authenticated features
• The website may not function correctly
• Security features will be compromised

2. Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our service and user experience.

Examples of Analytics Cookies:

Cookie Name	Purpose	Duration	Provider
_ga	Distinguishes unique users	2 years	Google Analytics
_gid	Distinguishes unique users	24 hours	Google Analytics
_gat	Throttles request rate	1 minute	Google Analytics
sylliq_analytics	Tracks feature usage and user behavior	1 year	SylliQ

Information collected:

• Pages visited and time spent on each page
• Features used and interactions performed
• Browser type, device type, and screen resolution
• Referring website and search terms used
• Geographic location (country/city level)
• Error messages and technical issues encountered

What we do with this data:

• Identify popular features and content
• Understand user journeys and navigation patterns
• Detect and fix technical issues
• Measure the effectiveness of new features
• Make data-driven decisions about product improvements

What happens if you disable these cookies?

• Your visits will not be tracked in our analytics
• We will have less insight into how users interact with our service
• The website will continue to function normally

3. Marketing Cookies (Optional)

These cookies are used to track visitors across websites and deliver more relevant advertising. They may be set by us or by third-party advertising partners.

Examples of Marketing Cookies:

Cookie Name	Purpose	Duration	Provider
_fbp	Facebook pixel for ad targeting	3 months	Facebook
_gcl_au	Google Ads conversion tracking	3 months	Google Ads
linkedin_pixel	LinkedIn ad tracking	3 months	LinkedIn
sylliq_campaign	Tracks marketing campaign attribution	30 days	SylliQ

Information collected:

• Pages visited and content viewed
• Ads clicked and campaigns interacted with
• Conversion events (signups, subscriptions)
• Cross-site browsing behavior (via third-party networks)

What we do with this data:

• Show you relevant ads on other websites
• Measure the effectiveness of our advertising campaigns
• Optimize our marketing spend
• Retarget visitors who showed interest in our service
• Build lookalike audiences for advertising

What happens if you disable these cookies?

• You will still see ads, but they may be less relevant to you
• We will not be able to track the effectiveness of our marketing campaigns
• You will not be retargeted with our ads on other websites
• The website will continue to function normally

4. Preference Cookies (Optional)

These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.

Examples of Preference Cookies:

Cookie Name	Purpose	Duration	Provider
sylliq_theme	Remembers your theme preference (light/dark)	1 year	SylliQ
sylliq_language	Remembers your language preference	1 year	SylliQ
sylliq_timezone	Remembers your timezone setting	1 year	SylliQ
sylliq_layout	Remembers your layout preferences	1 year	SylliQ

What happens if you disable these cookies?

• Your preferences will not be remembered between sessions
• You may need to reconfigure settings each time you visit
• The website will continue to function normally

In addition to our own cookies, we use cookies from trusted third-party services to enhance our website's functionality and provide a better user experience.

Third-Party Services We Use

Firebase (Google Cloud)

• Purpose: Authentication, database, and cloud storage
• Cookies: Authentication tokens, session management
• Category: Necessary
• Privacy Policy: https://firebase.google.com/support/privacy

Google Analytics

• Purpose: Website analytics and usage tracking
• Cookies: _ga, _gid, _gat
• Category: Analytics (optional)
• Privacy Policy: https://policies.google.com/privacy
• Opt-out: https://tools.google.com/dlpage/gaoptout

Razorpay

• Purpose: Payment processing
• Cookies: Payment session management
• Category: Necessary (only when making payments)
• Privacy Policy: https://razorpay.com/privacy/

Google Gemini AI

• Purpose: AI-powered transcription and analysis
• Cookies: API authentication
• Category: Necessary (only when processing calls)
• Privacy Policy: https://policies.google.com/privacy

Resend

• Purpose: Email delivery
• Cookies: Email tracking (optional)
• Category: Marketing (optional)
• Privacy Policy: https://resend.com/legal/privacy-policy

Third-Party Advertising Networks

If you have consented to marketing cookies, we may work with third-party advertising networks that use cookies to:

• Display our ads on other websites you visit
• Measure the effectiveness of our advertising campaigns
• Build audience profiles for targeted advertising

These networks include:

• Google Ads
• Facebook Ads
• LinkedIn Ads

Each of these networks has its own privacy policy and opt-out mechanisms. We do not control these third-party cookies and recommend reviewing their privacy policies for more information.

Cross-Site Tracking

Some third-party cookies may track your browsing activity across multiple websites. This is known as cross-site tracking or behavioral advertising. You can opt out of this type of tracking through:

• Your browser settings
• Industry opt-out tools (e.g., Digital Advertising Alliance, Network Advertising Initiative)
• Our cookie consent banner (by rejecting marketing cookies)

You have several options for managing and controlling cookies on our website:

1. Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner with the following options:

Accept All: Consent to all cookies, including analytics and marketing cookies.

Reject All: Only necessary cookies will be used. Analytics and marketing cookies will be blocked.

Customize: Choose which categories of cookies you want to allow. You can enable or disable analytics and marketing cookies individually.

The banner will remember your choice and not appear again unless you clear your cookies or change your preferences.

2. Account Settings

If you have an account with us, you can manage your cookie preferences at any time:

1. Log in to your account
2. Go to Settings
3. Navigate to the Privacy & Cookies tab
4. Toggle cookie categories on or off
5. Click Save Preferences

Your preferences will be applied immediately and synchronized across all your devices where you're logged in.

3. Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block all cookies
• Block third-party cookies only
• Clear cookies when you close the browser
• Set exceptions for specific websites

How to manage cookies in popular browsers:

Google Chrome

1. Click the three dots menu → Settings
2. Privacy and security → Cookies and other site data
3. Choose your preferred cookie settings

Mozilla Firefox

1. Click the menu button → Settings
2. Privacy & Security
3. Under Cookies and Site Data, choose your settings

Safari

1. Safari menu → Preferences
2. Privacy tab
3. Choose your cookie settings

Microsoft Edge

1. Click the three dots menu → Settings
2. Cookies and site permissions → Cookies and site data
3. Choose your preferred settings

Note: Blocking all cookies may prevent you from using certain features of our website, including logging in and accessing your account.

4. Opt-Out Tools

You can opt out of specific types of tracking using these tools:

Google Analytics Opt-out Install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Advertising Opt-out

• Digital Advertising Alliance: http://optout.aboutads.info/
• Network Advertising Initiative: http://optout.networkadvertising.org/
• European Interactive Digital Advertising Alliance: http://www.youronlinechoices.eu/

Do Not Track Some browsers support a "Do Not Track" (DNT) signal. However, there is no industry standard for how websites should respond to DNT signals. We currently do not respond to DNT signals, but you can use our cookie consent banner to control tracking.

5. Mobile Devices

On mobile devices, you can manage cookies and tracking through your device settings:

iOS (iPhone/iPad)

1. Settings → Safari
2. Block All Cookies or Prevent Cross-Site Tracking

Android

1. Settings → Google → Ads
2. Opt out of Ads Personalization

You can also reset your advertising ID to limit tracking.

You can withdraw your consent to cookies at any time. Here's how:

Through Our Website

1. Cookie Settings Link: Click the "Cookie Settings" link in the footer of any page
2. Account Settings: If logged in, go to Settings → Privacy & Cookies
3. Clear Cookies: Clear your browser cookies to reset all preferences

When you withdraw consent:

• Analytics and marketing cookies will stop being set
• Existing cookies will be deleted (except necessary cookies)
• Your preference will be remembered for future visits
• You can re-enable cookies at any time

Effect of Withdrawing Consent

What continues to work:

• All core functionality of the website
• Login and authentication
• Uploading and managing calls
• All features included in your subscription

What stops working:

• Analytics tracking (we won't know how you use the site)
• Personalized advertising (you'll still see ads, but they won't be targeted)
• Some preference settings may not be remembered

Automatic Consent Expiry

Your cookie consent preferences expire after 12 months. After this period, you will be asked to renew your consent through the cookie banner.

We take your privacy seriously and are committed to using cookies responsibly and transparently.

Data Protection Compliance

Our use of cookies complies with:

• GDPR (General Data Protection Regulation) - for EU users
• CCPA (California Consumer Privacy Act) - for California residents
• ePrivacy Directive - for EU users
• Other applicable data protection laws

What We Don't Do

We do NOT:

• Sell your personal data to third parties
• Use cookies to collect sensitive personal information (e.g., health data, financial data)
• Share cookie data with third parties except as described in this policy
• Use cookies to track you across unrelated websites (except through third-party advertising networks you've consented to)

What We Do

We DO:

• Obtain your consent before setting non-essential cookies
• Provide clear information about what cookies we use and why
• Give you control over your cookie preferences
• Respect your choices and preferences
• Regularly review and update our cookie practices
• Ensure third-party services we use comply with privacy regulations

Data Retention

Cookie data is retained for different periods depending on the type:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Retained for the duration specified in the cookie table (typically 1-24 months)
• Analytics data: Aggregated and anonymized after 26 months
• Marketing data: Deleted when you withdraw consent or after 12 months of inactivity

Your Rights

Under data protection laws, you have the right to:

• Access the data collected through cookies
• Request deletion of cookie data
• Object to the use of cookies for marketing purposes
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

For more information about your privacy rights, please see our Privacy Policy.

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When We Update This Policy

We will update this policy when:

• We add or remove cookies
• We change how we use cookies
• We integrate new third-party services
• Legal requirements change
• We receive feedback from users or regulators

How We Notify You

When we make significant changes to this Cookie Policy, we will:

• Update the "Last Updated" date at the top of this page
• Display a notice on our website
• Send an email notification to registered users (for material changes)
• Request renewed consent if required by law

Your Responsibility

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Version History

• Version 1.0 (January 20, 2026): Initial publication

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

Email: privacy@sylliq.com

Data Protection Officer: dpo@sylliq.com

Mailing Address: SylliQ Privacy Team [Your Company Address] [City, State, ZIP] [Country]

Response Time: We aim to respond to all cookie-related inquiries within 5 business days.

Specific Inquiries

For questions about:

• Cookie consent and preferences → privacy@sylliq.com
• Third-party cookies → privacy@sylliq.com
• Data protection and privacy rights → dpo@sylliq.com
• Technical issues with cookies → support@sylliq.com

Complaints

If you believe we are not handling cookies in accordance with this policy or applicable laws, you have the right to lodge a complaint with your local data protection authority.

EU Users: You can find your data protection authority at: https://edpb.europa.eu/about-edpb/board/members_en

UK Users: Information Commissioner's Office (ICO) - https://ico.org.uk/

California Users: California Attorney General - https://oag.ca.gov/

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Last Updated: January 20, 2026

Version: 1.0

By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy.