Privacy Policy

Welcome to SylliQ ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call transcription and analysis service.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all users of the SylliQ platform, including visitors to our website and registered users.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our service. By using SylliQ, you consent to the data practices described in this policy.

We collect several types of information from and about users of our service:

Information You Provide to Us

Account Information

• Full name
• Email address
• Password (encrypted)
• Company/workspace name
• Profile information

Call Data

• Media files (audio/video recordings) you upload
• Call transcriptions generated by our AI
• Call metadata (date, duration, participants)
• Tags, notes, and annotations you add
• AI-generated insights and summaries

Important Note on Media Files: Original media files (audio/video) are automatically deleted 2 hours after processing completes. Only transcripts and AI-generated insights are retained permanently. If you need to keep the original media file, please download it before the 2-hour window expires.

Payment Information

• Billing name and address
• Payment method details (processed securely through Razorpay)
• Transaction history
• Subscription plan details

Communications

• Messages you send to our support team
• Feedback and survey responses
• Email correspondence

Information Collected Automatically

Usage Information

• Pages and features you access
• Time spent on different sections
• Actions you perform (uploads, searches, etc.)
• Error logs and diagnostic data

Device and Browser Information

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Screen resolution
• Referring URLs

Cookies and Similar Technologies

• Session cookies for authentication
• Analytics cookies (with your consent)
• Preference cookies to remember your settings
• See our Cookie Policy for more details

We use the information we collect for the following purposes:

Service Delivery

• Provide, operate, and maintain our transcription and analysis services
• Process and store your call recordings
• Generate AI-powered transcriptions and insights
• Enable collaboration features within workspaces
• Manage your account and subscription

Communication

• Send you service-related emails (welcome, verification, receipts)
• Respond to your inquiries and support requests
• Send important notices about service changes or updates
• Deliver usage alerts and billing notifications
• Send marketing communications (with your consent)

Improvement and Analytics

• Analyze usage patterns to improve our service
• Develop new features and functionality
• Monitor and analyze trends and user behavior
• Conduct research and testing
• Measure the effectiveness of our marketing campaigns

Security and Compliance

• Detect, prevent, and address fraud and security issues
• Protect against malicious or unauthorized activity
• Enforce our Terms of Service
• Comply with legal obligations and regulations

Business Operations

• Process payments and manage subscriptions
• Maintain accurate business records
• Resolve disputes and troubleshoot problems
• Conduct internal audits and quality assurance

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent

We may share your information when you explicitly authorize us to do so.

Within Your Workspace

Information you upload (calls, transcriptions, notes) is shared with other members of your workspace according to their role and permissions.

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Email delivery services
• AI and machine learning services
• Analytics providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or security issues
• Protect the safety of our users or the public

Business Transfers

If SylliQ is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

We use the following third-party services to operate our platform. Each service has its own privacy policy governing the use of your information:

Firebase (Google Cloud)

• Purpose: Authentication, database, file storage, and cloud functions
• Data Shared: Account information, call data, usage data
• Privacy Policy: https://firebase.google.com/support/privacy

Razorpay

• Purpose: Payment processing and subscription management
• Data Shared: Billing information, payment details, transaction history
• Privacy Policy: https://razorpay.com/privacy/

Google Gemini AI

• Purpose: AI-powered transcription and analysis of call recordings
• Data Shared: Audio recordings, transcriptions, call metadata
• Privacy Policy: https://policies.google.com/privacy

Resend

• Purpose: Transactional and marketing email delivery
• Data Shared: Email address, name, email preferences
• Privacy Policy: https://resend.com/legal/privacy-policy

Google Analytics (Optional)

• Purpose: Website analytics and usage tracking
• Data Shared: Usage data, device information (only with your consent)
• Privacy Policy: https://policies.google.com/privacy

We carefully vet all third-party services to ensure they maintain appropriate security and privacy standards. However, we are not responsible for the privacy practices of these third-party services.

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

Account Information: Retained while your account is active and for 90 days after account deletion (to allow for account recovery).

Call Data: Retained according to your subscription plan and workspace settings. You can delete calls at any time, and they are permanently removed after 30 days in trash.

Payment Information: Retained for the duration of your subscription and for 7 years thereafter for tax and accounting purposes.

Usage Logs: Retained for up to 2 years for analytics and security purposes.

Marketing Data: Retained until you unsubscribe or request deletion.

You can request deletion of your data at any time by contacting us or deleting your account through the settings page.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Measures

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication with password hashing
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection
• Secure backup and disaster recovery procedures

Organizational Measures

• Access controls and role-based permissions
• Employee training on data protection
• Confidentiality agreements with staff and contractors
• Incident response procedures
• Regular security policy reviews

Your Responsibility

While we take security seriously, no method of transmission over the Internet or electronic storage is 100% secure. You are responsible for:

• Maintaining the confidentiality of your password
• Logging out of your account when finished
• Notifying us immediately of any unauthorized access
• Using strong, unique passwords

If you believe your account has been compromised, please contact us immediately at security@sylliq.com.

You have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you. You can access most of your information directly through your account settings.

Right to Correction

You can update or correct your personal information at any time through your account settings. If you need assistance, contact us.

Right to Deletion

You can request deletion of your personal information. You can delete your account through the settings page, which will remove all your data within 90 days.

Right to Data Portability

You can export your data (calls, transcriptions, workspace information) in a machine-readable format through your account settings.

Right to Restrict Processing

You can request that we limit how we use your information in certain circumstances.

Right to Object

You can object to our processing of your information for direct marketing purposes at any time.

Right to Withdraw Consent

Where we rely on your consent to process your information, you can withdraw that consent at any time through your account settings or by contacting us.

How to Exercise Your Rights

To exercise any of these rights, you can:

• Use the controls in your account settings
• Contact us at privacy@sylliq.com
• Submit a request through our support portal

We will respond to your request within 30 days. Some rights may be limited by applicable law or our legitimate business interests.

GDPR Rights (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

CCPA Rights (California Users)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of your information (note: we do not sell personal information).

SylliQ is based in [Your Country], and your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Your explicit consent where required

By using our service, you consent to the transfer of your information to countries outside your country of residence.

Our service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if the changes are material
• Display a notice on our website or in the application
• Request your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our service after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@sylliq.com

Data Protection Officer: dpo@sylliq.com

Mailing Address: SylliQ Privacy Team [Your Company Address] [City, State, ZIP] [Country]

Response Time: We aim to respond to all privacy inquiries within 5 business days.

For security-related concerns, please contact: security@sylliq.com

For general support inquiries, please contact: support@sylliq.com