Terms of Service

Welcome to SylliQ. These Terms of Service ("Terms") govern your access to and use of the SylliQ platform, including our website, applications, and services (collectively, the "Service").

By creating an account, accessing, or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

These Terms constitute a legally binding agreement between you (either an individual or an entity) and SylliQ ("we," "us," or "our"). Please read them carefully.

Agreement to Terms: By clicking "I agree" during signup, accessing our website, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Eligibility: You must be at least 16 years old to use our Service. By using our Service, you represent and warrant that you meet this age requirement.

Changes to Terms: We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through a notice on our Service. Your continued use of the Service after such notification constitutes acceptance of the modified Terms.

SylliQ is an AI-powered call transcription and analysis platform designed to help sales teams and businesses improve their communication and performance.

What We Provide

Call Transcription

• Upload audio recordings of calls, meetings, or conversations
• Automatic transcription using advanced AI technology
• Support for multiple audio formats
• High-accuracy speech-to-text conversion

AI-Powered Analysis

• Automated insights and summaries
• Key points extraction
• Sentiment analysis
• Action items identification
• Performance metrics and trends

Collaboration Features

• Workspace management for teams
• Role-based access control (Owner, Manager, Member, Viewer)
• Sharing and commenting on calls
• Team analytics and reporting

Storage and Organization

• Secure cloud storage for recordings and transcriptions
• Search and filtering capabilities
• Tagging and categorization
• Trash and recovery features

Service Availability

We strive to provide reliable, uninterrupted access to our Service. However, we do not guarantee that:

• The Service will be available at all times or without interruption
• The Service will be error-free or secure from unauthorized access
• Any errors or defects will be corrected
• The results obtained from using the Service will be accurate or reliable

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service at any time
• Impose limits on certain features or restrict access to parts of the Service
• Perform scheduled or emergency maintenance

We will provide reasonable notice of significant changes or planned downtime when possible.

Beta Features

From time to time, we may offer beta, pilot, or experimental features ("Beta Features"). These features are provided "as is" and may not work correctly or as intended. We may discontinue Beta Features at any time without notice. Your use of Beta Features is at your own risk.

Account Creation

To use our Service, you must create an account by providing:

• Your full name
• A valid email address
• A secure password
• Acceptance of these Terms and our Privacy Policy

You may also sign up using third-party authentication providers (e.g., Google). By doing so, you authorize us to access certain information from your third-party account as permitted by that provider.

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Using a strong, unique password

We are not liable for any loss or damage arising from your failure to protect your account credentials.

Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

Prohibited Activities

• Violate any applicable laws, regulations, or third-party rights
• Upload content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Attempt to gain unauthorized access to any portion of the Service or any other systems or networks
• Use the Service to transmit any viruses, malware, or other malicious code
• Scrape, crawl, or use automated means to access the Service without our express written permission
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices
• Use the Service to compete with us or develop a competing product
• Share your account credentials with others or allow others to access your account

Content Restrictions

• You may only upload content that you own or have the right to use
• You must comply with all applicable laws regarding recording and transcription, including obtaining necessary consents
• You are responsible for ensuring that your use of the Service complies with all applicable privacy and data protection laws
• Maximum file size for uploads is 500MB per file
• Supported formats include common audio and video file types (MP3, WAV, M4A, MP4, MOV, etc.)

Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Non-payment of fees
• Any other reason at our sole discretion

Upon termination:

• Your right to access and use the Service will immediately cease
• We may delete your account and all associated data after a grace period
• You will not be entitled to any refund of prepaid fees (except as required by law)
• Provisions of these Terms that by their nature should survive termination will remain in effect

You may terminate your account at any time through your account settings or by contacting us.

Our Intellectual Property

The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement) are owned by SylliQ, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms. This license does not include any right to:

• Resell or make commercial use of the Service or its contents
• Collect or use any product listings, descriptions, or prices
• Make derivative works of the Service or its contents
• Download or copy account information for the benefit of another party
• Use any data mining, robots, or similar data gathering or extraction methods

Your Content

You retain all ownership rights to the content you upload to our Service ("Your Content"), including:

• Audio recordings
• Transcriptions (though we generate them, you own the output)
• Notes, tags, and annotations
• Workspace information

By uploading Your Content to our Service, you grant us a worldwide, non-exclusive, royalty-free license to:

• Store, process, and display Your Content as necessary to provide the Service
• Use Your Content to generate transcriptions and AI-powered insights
• Create backups and ensure data redundancy
• Improve our AI models and Service (in aggregated, anonymized form only)

This license terminates when you delete Your Content from our Service, except for:

• Content that has been shared with others (which they may retain)
• Backup copies (which will be deleted in accordance with our retention policies)
• Aggregated, anonymized data used for service improvement

Feedback

If you provide us with any feedback, suggestions, or ideas about our Service ("Feedback"), you grant us an unlimited, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into our Service without any obligation to you.

Trademarks

"SylliQ" and our logo are trademarks of SylliQ. You may not use our trademarks without our prior written permission. All other trademarks, service marks, and logos used on our Service are the property of their respective owners.

Subscription Plans

SylliQ offers various subscription plans with different features and usage limits:

Free Plan

• Limited number of call uploads per month
• Basic features
• No payment required

Paid Plans (Starter, Professional, Enterprise)

• Increased usage limits
• Advanced features
• Priority support
• Billed monthly or annually

Current pricing and plan details are available on our pricing page. We reserve the right to change our pricing and plans at any time with reasonable notice.

Billing and Payment

Payment Processing: All payments are processed securely through our third-party payment processor, Razorpay. We do not store your complete payment card information on our servers.

Billing Cycle:

• Monthly subscriptions are billed on the same day each month
• Annual subscriptions are billed once per year
• Billing begins immediately upon subscription activation

Automatic Renewal: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method for the renewal fee.

Payment Failure: If a payment fails:

• We will attempt to process the payment again
• We will notify you via email
• Your access may be suspended if payment is not received within a grace period
• Your subscription may be cancelled if payment issues are not resolved

Price Changes: We may change our subscription prices at any time. For existing subscribers:

• We will provide at least 30 days' notice of price increases
• The new price will apply starting with your next billing cycle after the notice period
• You may cancel your subscription before the new price takes effect

Taxes

All fees are exclusive of applicable taxes (including VAT, GST, sales tax, etc.). You are responsible for paying all applicable taxes associated with your subscription. We will charge tax when required to do so by law.

Refund Policy

General Policy: All subscription fees are non-refundable except as expressly stated in these Terms or as required by applicable law.

Exceptions:

• If we terminate your account without cause, we will refund the prorated portion of any prepaid fees
• If you are not satisfied with our Service within the first 14 days of your initial paid subscription, you may request a full refund
• If we make a material change to the Service that substantially reduces functionality, you may cancel and receive a prorated refund

Refund Requests: To request a refund, contact us at billing@sylliq.com with your account details and reason for the request. We will process approved refunds within 10 business days.

Chargebacks: If you initiate a chargeback or payment dispute, we may suspend or terminate your account. Fraudulent chargebacks may result in permanent account termination and legal action.

Usage Limits

Each subscription plan includes specific usage limits (e.g., number of call uploads per month). If you exceed your plan's limits:

• Additional uploads may be blocked until your next billing cycle
• You may be prompted to upgrade to a higher plan
• We may charge overage fees if applicable to your plan

We will notify you when you approach your usage limits (typically at 80% and 100%).

Downgrades and Cancellations

Downgrading: You may downgrade your subscription plan at any time. The downgrade will take effect at the start of your next billing cycle. No refunds will be provided for the current billing period.

Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• No further charges will be made
• Your account will revert to the Free plan (if available) or be deactivated
• Your data will be retained according to our data retention policy

Reactivation: You may reactivate a cancelled subscription at any time. Reactivation will be treated as a new subscription with immediate billing.

Your Data

We take the privacy and security of your data seriously. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you acknowledge and agree that:

• We will process your data in accordance with our Privacy Policy
• You have read and understood our Privacy Policy
• You consent to the collection, use, and sharing of your data as described in our Privacy Policy

Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Secure backup and disaster recovery procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Ownership and Control

You retain ownership of all data you upload to our Service. You have the right to:

• Access your data at any time
• Export your data in a portable format
• Delete your data (subject to legal retention requirements)
• Control who has access to your data within your workspace

Recording Consent

You are solely responsible for ensuring that you have obtained all necessary consents and permissions before recording and uploading any calls or conversations to our Service. This includes:

• Obtaining consent from all parties to the recording (where required by law)
• Complying with all applicable wiretapping, recording, and privacy laws
• Informing participants that the call is being recorded and transcribed

We are not responsible for your failure to obtain necessary consents or comply with applicable laws.

Data Retention and Deletion

Active Accounts: We retain your data for as long as your account is active and as necessary to provide the Service.

Media Files (Audio/Video): When you upload media files for transcription and analysis:

• The original media file is automatically deleted 2 hours after processing completes
• This deletion is permanent and cannot be recovered
• Transcripts, AI-generated insights, and analysis results are retained permanently (or until you delete them)
• This policy helps us minimize storage costs while preserving the valuable insights from your calls
• You should download or save any media files you wish to keep before the 2-hour window expires

Deleted Content: When you delete content:

• It is moved to trash and can be recovered for 30 days
• After 30 days, it is permanently deleted from our systems
• Backup copies are deleted according to our backup retention schedule (typically within 90 days)

Account Deletion: When you delete your account:

• Your data is retained for 90 days to allow for account recovery
• After 90 days, all data is permanently deleted
• Some data may be retained longer if required by law or for legitimate business purposes (e.g., billing records, legal compliance)

Legal Holds: We may retain data longer if required by law, court order, or to resolve disputes.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• TITLE
• QUIET ENJOYMENT
• ACCURACY OF DATA
• SYSTEM INTEGRATION

WE DO NOT WARRANT THAT:

• The Service will meet your requirements or expectations
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Service will be accurate or reliable
• Any errors in the Service will be corrected
• The Service is free from viruses or other harmful components

AI-Generated Content: Transcriptions and AI-generated insights are provided for informational purposes only. We do not guarantee the accuracy, completeness, or reliability of AI-generated content. You should review and verify all AI-generated content before relying on it for any purpose.

Third-Party Services: Our Service integrates with third-party services (e.g., Firebase, Razorpay, Google Gemini AI). We are not responsible for the availability, accuracy, or reliability of these third-party services.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SYLLIQ, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

Indirect, Incidental, Special, Consequential, or Punitive Damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Loss of goodwill or reputation
• Cost of substitute services
• Business interruption
• Personal injury or property damage

Direct Damages exceeding the amount you paid to us in the 12 months preceding the event giving rise to the claim, or $100 (whichever is greater).

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by applicable law

Indemnification

You agree to indemnify, defend, and hold harmless SylliQ, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Your Content or any content you upload to the Service
• Your failure to obtain necessary consents for recording and transcription

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

Informal Resolution

Before filing a formal dispute, you agree to contact us at legal@sylliq.com to attempt to resolve the issue informally. We will work with you in good faith to resolve any disputes.

Governing Law

These Terms and any disputes arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

Arbitration Agreement

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by [Arbitration Organization] in accordance with its rules.

Exceptions: The following disputes are not subject to arbitration:

• Small claims court actions (if the claim qualifies)
• Disputes related to intellectual property rights
• Disputes related to the enforcement or validity of your or our intellectual property rights

Class Action Waiver: You agree that any arbitration or proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to legal@sylliq.com within 30 days of first accepting these Terms. If you opt out, you and we agree to resolve disputes through the courts as described below.

Jurisdiction and Venue

If arbitration does not apply (due to an exception or opt-out), you agree that any legal action or proceeding shall be brought exclusively in the courts located in [Your Jurisdiction], and you consent to the personal jurisdiction of such courts.

Limitation Period

Any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred.

Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in your settings
• Contacting us at support@sylliq.com

Upon termination by you:

• Your subscription will be cancelled (no refund for the current billing period)
• You will lose access to the Service at the end of your current billing period (or immediately for free accounts)
• Your data will be retained for 90 days to allow for account recovery
• After 90 days, all data will be permanently deleted

Termination by Us

We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including but not limited to:

Cause for Termination:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Excessive use that impacts our systems or other users
• Extended periods of inactivity (typically 12 months for free accounts)
• At our sole discretion for any other reason

Effect of Termination:

• Your right to access and use the Service will immediately cease
• We may delete your account and data immediately or after a grace period
• You will not be entitled to any refund of prepaid fees (except as required by law or if we terminate without cause)
• You remain liable for any fees incurred prior to termination

Survival

The following provisions will survive termination of these Terms:

• Intellectual Property Rights
• Payment obligations for services rendered
• Limitation of Liability and Disclaimers
• Indemnification
• Dispute Resolution
• Any other provisions that by their nature should survive

Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SylliQ regarding the Service and supersede all prior agreements and understandings.

Amendments

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending an email notification to your registered email address
• Displaying a notice in the Service

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of SylliQ.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign or transfer these Terms or our rights and obligations at any time without notice to you, including in connection with a merger, acquisition, or sale of assets.

No Third-Party Beneficiaries

These Terms are for the benefit of you and SylliQ only and are not intended to confer any rights or benefits on any third party.

Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (natural disasters, pandemics, etc.)
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor disputes or strikes
• Internet or telecommunications failures
• Failures of third-party service providers

Notices

To You: We may provide notices to you via email to the address associated with your account, through the Service, or by posting on our website. You are responsible for keeping your email address current.

To Us: You may provide notices to us at:

Email: legal@sylliq.com

Mailing Address: SylliQ Legal Department [Your Company Address] [City, State, ZIP] [Country]

Notices to us must be sent via email or certified mail and will be deemed received when we acknowledge receipt.

Language

These Terms are written in English. Any translations are provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

General Inquiries Email: legal@sylliq.com

Support Email: support@sylliq.com

Billing Questions Email: billing@sylliq.com

Security Concerns Email: security@sylliq.com

Mailing Address SylliQ Legal Department [Your Company Address] [City, State, ZIP] [Country]

Response Time: We aim to respond to all inquiries within 5 business days.

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Last Updated: January 20, 2026

Version: 1.0

By using SylliQ, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.